Home / How It Works
From first file to final delivery.
The full client journey, stated plainly. Eight stages, a typical 24–48 hour cycle, and one named contact who owns your account from the trial onward.
- Typical delivery 24–48h
- Revisions included in the rate
- NDA signed before files move
- 6 months free file storage
Eight stages, one cycle.
Stages one to three happen once, when the account opens. Four to eight repeat on every batch you send after that.
Contact or free trial
Send ten images at no cost, or brief us directly. Most accounts start with a trial batch because it settles the quality question before any commercial conversation.
Upload your files
Dropbox, Google Drive, WeTransfer, your FTP or your DAM — we work inside whichever system you already use rather than asking you to adopt ours.
Share instructions
Tell us the spec once: cut-out style, background, shadow treatment, colour reference, file naming, output formats. We write it into a style guide attached to your account.
Production
Assigned editors work the batch — the same people each time, so your spec stays in their hands rather than being re-learned by whoever is free.
Quality check
An internal QA pass against your written spec before anything leaves the floor. Edge quality, colour consistency, naming and format are all checked.
Your review
You receive the batch and check it against your own standard. Anything that misses the spec comes back to us, not to your client.
Revisions
Included in the rate. We do not bill a corrected file as a second edit — if it did not match the brief, fixing it is our cost, not yours.
Final delivery
Delivered in your formats and naming, white-label and ready to forward. Files stay in storage free for six months in case you need them again.
What the clock actually looks like.
The default cycle for most batches, weekends included.
Available on request when a campaign deadline moves.
Catalogue volumes booked into fixed production slots.
Quoted with a delivery date, usually within the same day.
How we handle your files
- NDA signed before the first file moves, on request or as standard for agency accounts.
- Output delivered white-label — unbranded and in your naming convention.
- Layered files kept intact and available whenever you need them back.
- Six months of free storage before archived files are purged.
Billing
- Per-image rates, adjusted for volume and complexity.
- One invoice at month end detailing every order in that period.
- Net 5 working days payment terms.
- No retainer, no monthly minimum, no commitment to volume.
Frequently asked questions
What is the usual image processing time?
The overall turnaround is 12 to 24 hours for up to 1,000 images. The whole process depends on urgency, resolution and complexity of work. We encourage customers to get in touch with us directly for faster turnarounds.
Do you deliver a variety of file categories?
Yes. Add the formats you need in the remark box when you send the order and we will deliver the primary file categories, with any additional formats sent in a separate email.
Is there a free trial every time I order?
The free trial applies to your first order only, for up to 10 images. It exists so you can judge our output against your own standard before committing to volume.
How do I cancel or undo an order if I upload the wrong images?
Let us know by email as soon as possible. We will withdraw the order and ask you to send a new one.
Where can I add supplementary instructions for a task?
There is a remark box on the upload step where you can provide all of your instructions, so the batch comes back client-ready.
How do I pay?
For single projects we generally require 50% advance payment, with the remaining 50% due at final file delivery. After a working relationship is established over the first three projects, eligible long-term clients may move to monthly billing.
Do you work under NDA and white-label?
Yes. NDAs are standard for agency accounts, and all output is delivered unbranded so it can go straight to your client under your name.
What happens if a batch misses the spec?
It comes back to us and we correct it at our cost. Revisions are included in the rate — we do not bill a corrected file as a second edit.
Need more clarity?
Ask us anything about the work, the process or the commercials — you will get a straight answer from a person, not a sales sequence.
Send us 10 images. See what comes back.
A free trial on your first order, no card required. If the output isn’t at your standard, you owe us nothing.
- NDA on request before you send a single file · typical delivery 24–48h